Privacy Policy
1. Who we are
The controller of your personal information is Luis Junior, an individual in Brazil, who operates The Best Teleprompter. For any privacy question or request, email privacy@thebestteleprompter.com.
2. What we collect
- Your email and name, to create and identify your account.
- How you sign in: a one-time code or link by email, a passkey or your Google account.
- Technical data of your sign-ins: a shortened IP address and your browser, to keep your account safe.
- What you do in The Best Teleprompter, measured by the rule in section 5.
- Your scripts: their title, text and language.
- Your display profiles and the remotes you teach (which buttons do what).
- Your takes: when each started and ended, the mode, the highlight style, your browser type, how far you got and how many seconds used voice following. Never the audio, the video or the script text.
- Your subscription: plan, status, dates and amounts. Your card is handled by Stripe; we never see or store its number.
3. Microphone and speech recognition
Voice following uses your microphone only while a take is running in voice mode, or while you test the microphone, and a red dot shows it is listening. Your browser's own speech recognition turns your speech into words: the audio goes from your browser to the speech service your browser uses, under that company's privacy terms, and never to our servers. We don't record, keep or receive any audio. We don't choose the speech service; your browser does. Your script text never goes to it.
| Browser | Speech service | Privacy terms |
|---|---|---|
| Chrome on computers and Android | Google, or the computer itself when Chrome on a computer can turn speech into text on the device | Google Privacy Policy |
| Safari on Mac, iPhone and iPad | Apple (on the device or on Apple's servers) | Apple Privacy Policy |
| Any other browser that offers speech recognition | That browser's own speech service | That browser's privacy terms |
4. How we use it
- To provide The Best Teleprompter and keep your account secure.
- To send the emails you need, such as sign-in codes.
- To understand how people use The Best Teleprompter and improve it, by the rule in section 5.
- To prevent abuse and meet our legal obligations.
- To count your free voice minutes and show you your plan.
- To charge your subscription, send its receipts and reminders, and handle refunds.
5. Who processes it for us
| Provider | Purpose | Location |
|---|---|---|
| Cloudflare | Hosting, security and sending email | United States |
| PlanetScale | Database | United States |
| Stripe | Payments, when you buy | United States |
| Sentry | Error reports, without your personal data | United States |
| PostHog | Product analytics in the app, by the rule below | United States |
| Google Analytics | Site and app analytics, by the rule below | United States |
We don't sell your personal information. Data sent outside your country is protected by the providers' standard contractual clauses.
We never send your scripts to any of these providers for analytics or error reports.
PostHog and Google Analytics measure how people use The Best Teleprompter, never the text of your scripts. If you're in the European Economic Area, the United Kingdom, Switzerland or Canada, or we can't tell where you are, they run only after you accept them in the cookie banner. Everywhere else, including the United States and Brazil, they run until you turn them off on Your privacy choices. If your browser sends Global Privacy Control, they don't run, wherever you are.
6. How long we keep it
| Data | Kept for |
|---|---|
| Your account (name, email, sign-in methods) | Until you delete it from your account page |
| Your scripts, display profiles and remotes | Until you delete them or your account |
| Your subscription (plan, status, dates, amounts) | Until you delete your account; Stripe keeps payment records as the law requires |
| Emails we sent you | 24 months |
| Sign-in sessions and codes | Until they expire (sessions last at most 7 days without use) |
| Payment notifications from our payment provider | Details 30 days, the record 90 days |
| Your requests for a copy or deletion of your data | 24 months; the download of your data, 7 days |
| Operational counters (requests, errors, AI usage, never your content) | 13 months |
| Records of what our team did in the admin, which name you only by an internal id | 24 months |
| Your takes (when, how long, which mode and browser; never audio or script text) | 400 days |
| A record of each subscription after you delete your account (plan, status, dates and amounts, with no name, email or link to you), for tax records | 5 years after the account is deleted |
| Unsubscribe and deletion records | As long as needed to honor your choice, stored only as a one-way hash of your email |
7. Your rights
From your account page you can download a copy of your data and delete your account at any time; we finish within 30 days, usually in minutes. You can also write to privacy@thebestteleprompter.com to correct your data or ask anything about it, and complain to your data protection authority.
8. Cookies and device storage
We use the cookies needed to keep you signed in and to remember your choices. On each device, the app also stores what it needs to work: that the device is set up, its display profile, the last remote used, that you saw the microphone notice, copies of the last 5 scripts you presented (to present without internet), where you stopped in each script (to continue from there), unsaved drafts, where to return after subscribing, whether you already saw that your subscription is set to cancel, and whether you closed the late-payment banner in this session. Signing out removes all of it. Analytics cookies follow the rule in section 5; you can change your choice on Your privacy choices.
9. Children
The Best Teleprompter is not for anyone under 16, and we don't knowingly collect data from them. If you believe someone under 16 has an account, write to privacy@thebestteleprompter.com and we'll delete it.
10. Changes
If we change this policy in a way that matters, we'll update the date above and tell you by email before it applies.